In the event of an emergency situation, call 9-1-1.

  • For information regarding 9-1-1 service from traditional home or business phones in Manitoba, visit Province Wide Enhanced 9-1-1 Service (E9-1-1).
  • For information regarding 9-1-1 service from wireless phones in Manitoba, visit Wireless E9-1-1 (E9-1-1)
  • For information regarding texting with 9-1-1 service from wireless phones in Manitoba, visit Text with 9-1-1 (T9-1-1).
  • For information regarding 9-1-1 service from traditional business phones in Canada outside of Manitoba, see below.
  • For information regarding 9-1-1 service from phones which use Internet Protocol (IP) and which are capable of being used from alternate locations, see below.

9-1-1 Emergency Calls Using Certain IP Telephony Services

This information pertains to the following IP Telephony Services:

  • MTS Hosted Unified Business Service, SIP Trunking Service, MTS Hosted Collaboration Solution

All 9-1-1 emergency calls that are made using these IP Telephony Services will be routed to an operator. If you are using these IP Telephony Services to make a 9-1-1 emergency call, you must verbally provide the operator with your location, so that the operator can route the call to the appropriate 9-1-1 response centre.

This is necessary due to the manner in which these IP Telephony Services operate. These IP Telephony Service 9-1-1 emergency calls will not be automatically routed to a 9-1-1 response centre, nor will your location information and phone number be automatically delivered to a 9-1-1 response centre.

You should be aware that 9-1-1 emergency calls that are made using these IP Telephony Services will take longer to be connected to the correct 9-1-1 response centre than calls made using a traditional Wireline telephone service. As well, the operation of these IP Telephony Services is subject to the availability of your network, which may be affected by power outages or other interruptions. If you use these IP Telephony Services to make a 9-1-1 emergency call from outside your local area network, from outside Canada or from a location within Canada that is not served by 9-1-1, the operator will not be able to complete this 9-1-1 emergency call. For these reasons, it is advisable to use a traditional Wireline telephone or Wireless cellular device for 9-1-1 emergency calls whenever possible.

You also should be aware that it is the obligation of the subscriber to these IP Telephony Services to inform all users and potential users of these services about the nature and limitations of these IP Telephony Services for the purpose of 9-1-1 emergency calls, as described above.

MTS will not be responsible or liable for any damages, costs, claims, losses or expenses (including, without limitation, any indirect, special, consequential, incidental, economic or punitive damages) that arise from, or are due to, any omissions, interruptions, delays, errors or defects in transmission of any 9-1-1 emergency call that is made using these IP Telephony Services.

Overview of 9-1-1 Service from Traditional Phones

Where 9-1-1 service is available, dialing 9-1-1 is the most convenient way for someone to obtain help in an emergency situation.

9-1-1 service is implemented at the request of local governments, which are responsible for answering calls and dispatching emergency responders.

Where governments have implemented Enhanced 9-1-1 (E9-1-1), a 9-1-1 call is connected directly to an agent who can dispatch emergency responders. The agent will know the customer name and address associated with the phone used to make the call. If the customer occupies multiple floors of a building or even multiple buildings in close proximity, the agent may not always know the floor or building where the call originates, so the caller should be prepared to provide these details.

Where governments have implemented Basic 9-1-1 (B9-1-1), a 9-1-1 call is also connected directly to an agent. However the agent has no knowledge of the customer name or address associated with the phone used to make the call. The caller must provide this information to the agent so the agent can dispatch emergency responders.

Where governments have not implemented either E9-1-1 or B9-1-1, a call to 9-1-1 will fail. People in these areas are advised to know other numbers to call in the event of emergencies.

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